We spoke with staff and with three people who used the service, observed a consultation and looked at five sets of patient records and five sets of staff records.

We observed a dental consultation during which the dentist communicated with the patient in a professional and friendly manner and ensured that they understood the treatment being provided. Each patient record we looked at included a treatment plan. The plans for private patients included itemised details of treatment costs. This showed us that the practice gave patients sufficient information about their treatment to enable them to make an informed choice.

The people we spoke with were positive about their experience of the practice. One person told us their dentist was “…superb.” Another person told us that they came to the practice because “…it’s very important to have a dentist I trust 100%.”

The practice had an effective decontamination process in place to ensure that instruments were sterilised and took other steps to minimise the risk of infection. One person said that in terms of cleanliness the practice “…always looks spot-on.”

The provider had an induction programme for new staff and gave time and financial support to staff to enable them to maintain their skills and knowledge.

The practice staff monitored the quality of service provision through patient feedback and a system of regular audits. We saw evidence that they took account of the findings and responded to them appropriately.