Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Corbett Medical Practice on 4 February 2016. Overall the practice is rated as outstanding.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised and shared across the team.
• There was a strong commitment towards innovation and integrated care. The practice used innovative and proactive methods to deliver improved patient outcomes, working with other local practices.
• Feedback from patients about their level of care and involvement in decisions about their options for treatment was consistently and strongly positive.
• The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they met patients’ needs.
• The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the Patient Participation Group.
• The practice had good facilities and was well equipped to treat patients and meet their needs. Information about how to complain was readily available and in an easy read format with pictures and large print.
• The practice had a clear vision which had integrity, continuity of care, teamwork and trust as its core principals. There was a demonstrated commitment to continuous learning for clinical and non-clinical staff.
• A GP had been very involved with securing funding and setting up the Droitwich Dementia Centre.
• The practice participated in a local Social Prescribing Pilot project, which provided additional support for patients with poor mental health.
• Research studies were being carried out which contributed to expanding knowledge and improving outcomes for patients. The practice’s contribution to research was recognised in the award of Research Practice of the Season by the University of Warwick (autumn/winter 2015).
• The practice employed a pharmacist for 28 hours a week. This resulted in increased numbers of medicine reviews completed and greater availability of GP appointments.

We saw three areas of outstanding practice:

• A GP had been very involved with securing funding and setting up the Droitwich Dementia Centre.
• The practice participated in a local Social Prescribing Pilot project, which provided additional support for patients with poor mental health.
• The practice had produced a ‘Booklet of Opportunity’ to promote the range of professional development available to GPs working at Corbett Medical Practice, in order to counteract the difficulty in recruiting GPs.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We reviewed the information available to us about Corbett Medical Practice on 15 May 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.