Constable Care, Brightlingsea, Colchester.Constable Care in Brightlingsea, Colchester is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, caring for children (0 - 18yrs), dementia, learning disabilities, mental health conditions, personal care and physical disabilities. The last inspection date here was 24th April 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
5th February 2019 - During a routine inspection
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service for children (aged from 4-18 years), younger adults and older people, covering a range of needs: learning disabilities or autistic spectrum disorder, mental health needs, physical disability, and dementia. At the time of the inspection they were providing personal care to14 people, whose ages ranged from 17 to 90 plus. People’s experience of using this service: ¿ One person said they were, “Very lucky to get allocated [by social services] with Constable Care.” ¿ A relative felt people benefited from it being a small service, as it felt more personal, enabling staff to, “Get to know the client.” ¿ Staff supported people to keep safe, and acted when necessary to prevent any harm or discrimination. ¿ People were supported by management and staff who were skilled, highly motivated, kind, and compassionate. ¿ People were consulted over their care and support needs and actively encouraged to make decisions for themselves. ¿ There was an open culture, where people and staff felt comfortable to approach the management team to raise any concerns, knowing they would be listened to, and acted on. ¿ Staff knew people well. They had developed good relationships with people, and where applicable their relatives. ¿ Improvements were needed in the management of the service to ensure required paper work and reports were being completed, reviewed and submitted on time. ¿ People and their relatives were happy to recommended the service to others. Rating at last inspection: ¿ This was the first inspection following the provider registering a change of location in March 2017 which meant the service had a new registration with us. Why we inspected: ¿ This was a planned inspection. Follow up: ¿ We will re-inspect this service within the published time frame for services rated good. We will continue to monitor the service through the information we receive. For more details, please see the full report which is on the CQC website at www.cqc.org.uk
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