We undertook an inspection of Compton View Residential Care Home on 30 and 31 May 2018 it was unannounced for the first day and announced for the second day. This was the first inspection since the home was purchased by new owners in March 2017. The registered manager is also one of the owners of the home.

Compton View Residential Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The home is an adapted building with separate lounge and dining area with conservatory and gardens. The home is over two floors with lift access to the first floor, some rooms on the ground floor have direct access to the garden and patio areas.

Compton View provides care for up to a maximum 18 people. At the time of our inspection, 15 people were living at the service.

Improvements were needed in some areas of medicines management and administering specifically around records. However, since the inspection the areas we identified for improvement had been addressed.

At the time of our inspection there were no quality assurance audits looking at areas such as medicines, care planning and the environment. Since the inspection the registered manager and provider an improvement plan had been completed for this quality assurance monitoring to take place.

People spoke of how they felt safe living in the home. They were very positive about the staffing of the home and the skills and understanding staff had of their care needs. One person told us, "I feel safe living here and know the staff are around when I need them." Another person spoke of staff and "They all know what to do, I feel confident they are well trained as far as I can see."

Staff were confident about raising any concerns about the safety and welfare of people and action being taken to address their concerns.

Staffing of the home had improved over the past year with increased staffing in the mornings and at night. People said how there were always staff around and very responsive when they required support and assistance. One person told us, "I ring my bell and it is not long before they come and see what I need, couldn't ask for more."

The service was responsive to people's changing care needs and had good arrangements for getting support from outside professionals such as community nurses and dieticians. One person told us, "They looked after me really well when I was not well." A relative told us, "They are working well with the GP to improve their wellbeing."

There were regular activities and people said how much activities had improved with the new registered manager and owner. One person said, "There is a lot going on from musicians to craft, I like the choices." Another person said, "There's plenty to do if you want." A relative told us, "The activities are very innovative for instance at Easter they had an incubator and hatched eggs."

Staff were very positive about the culture of the home being one of openness and listening to people and staff. People spoke of an approachable manager, "Always around to talk about anything you want, very approachable."

The provider and registered manager were actively promoting a culture where people could be confident of receiving quality care which met their needs. They recognised the importance of having skilled and trained staff in providing consistent care to people living in the home.

The service had received a number of positive comments in response to sending a questionnaire to people and visitors in the home. Comments received included the following:

"The care provided at Compton View is geared entirely to the welfare, comfort and health of the residents. All the staff are very friendly but still extremely professional. Residents are part of a little community but have as much privacy and personal space as they want."

"I am t