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Care Services

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Complete Dental, Windsor.

Complete Dental in Windsor is a Dentist specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, caring for children (0 - 18yrs), diagnostic and screening procedures, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 29th March 2018

Complete Dental is managed by Kingfisher Hill Limited.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: There's no need for the service to take further action.
Effective: There's no need for the service to take further action.
Caring: There's no need for the service to take further action.
Responsive: There's no need for the service to take further action.
Well-Led: There's no need for the service to take further action.
Overall: No Rating / Under Appeal / Rating Suspended

Further Details:

Important Dates:

    Last Inspection 2018-03-29
    Last Published 2018-03-29

Local Authority:

    Windsor and Maidenhead

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

12th December 2013 - During a routine inspection pdf icon

We spoke with three patients who use the service. All were complimentary of the dental team and the service they provided. One patient told us, “I think they are excellent, extremely competent and thorough. They cannot be faulted.”

Patients we spoke with told us staff explained all the procedures and treatments to them and respected their decisions about their treatment and care. They told us they were able to see their X-rays and were given print outs of their treatment plans. We looked at seven patient records. Records contained relevant information for assessments and treatment provided. Patients who use the service were asked for their views about their care and treatment.

We toured the practice and found it to be clean, hygienic and free of clutter. Dental instruments were decontaminated in line with the Department of Health standards. Adequate infection controls procedures were in place and routinely followed by staff.

Staff undertook appropriate training and were supported to deliver effective care and treatment safely. Staff told us they felt supported by management.

Patients we spoke with were happy with the care provided and had no complaints. The practice’s complaints procedure was available in the reception area for patients to read.
1st January 1970 - During an inspection to make sure that the improvements required had been made pdf icon

During our announced comprehensive inspection of this practice on 14 September 2017 we found breaches of legal requirements of to the Health and Social Care Act 2008 in relation to:

  • Regulation 17 Good Governance

  • Regulation 19 Fit and Proper Persons employed

We undertook this focused inspection to check that the provider now met legal requirements. This report only covers our findings in relation to these requirements. You can read the report from our previous comprehensive inspection by selecting the 'all reports' link for Complete Dental at www.cqc.org.uk.

Are services Well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Key findings

  • Overall, we found that effective action had been taken to address the shortfalls identified at our previous inspection and the provider was now compliant with the regulation.

 

 

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