Compassionate Care Home Care is a domiciliary care agency. It provides personal care to people living in their own homes in the community. The location provided the regulated activity in the Barnsley area. CQC only inspects the service being received by people provided with ‘personal care’. This means help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our inspection 20 of the people the service supported were receiving personal care.

The inspection took place on 18 September 2018. To make sure key staff was available to assist in the inspection the registered provider was given short notice of the visit.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This was the first inspection of the service since it was registered in July 2017. We rated the service as Good.

Everyone we spoke with, without exception, said they were very happy about the service they received from Compassionate Care. They said staff were kind, considerate, respected people and always maintained their dignity.

People told us they felt safe with the staff. They said staff were very rarely late, never missed calls and always stayed the allotted time, ensuring their needs were met. We found staff had good knowledge of how to spot the signs of abuse and of what action to take to protect people. Risks were well managed. Staffing levels were sufficient to make sure people's care and support needs were met safely and the recruitment processes minimised the risk of unsuitable staff being employed.

People received their medicines safely and people who required the involvement of health care professionals were assisted to obtain this support. Where the service supported people with their meals, people’s individual needs and preferences were met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff told us they enjoyed working for the service and received good support and training.

People received individualised, person centred care that met their needs. People were listened to and felt confident to raise any concerns and complaints. People's privacy and confidentiality were maintained as records were held securely.

The quality monitoring systems and the management structure ensured effective management, review and oversight. A system was in place for checking the quality of the service. People were consulted about the quality of the service and their views were respected and used drive improvement. There was a commitment to continuous learning and improving the service. It was evident that the service worked well in partnership with others to ensure people’s needs were met

Further information is in the detailed findings in the full version of the report.