Comfort Call - Stoke, Castle Grove, Abbey Hulton, Stoke On Trent.Comfort Call - Stoke in Castle Grove, Abbey Hulton, Stoke On Trent is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments and substance misuse problems. The last inspection date here was 1st June 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
26th April 2019 - During a routine inspection
About the service: Comfort Call – Stoke is an extra care housing service that was providing personal care to 47 people at the time of the inspection. People’s experience of using this service: Improvements were required to the systems for managing people’s medicines to ensure they were consistently safe. Staff knew people’s risks and how to manage and reduce them to keep people safe, however documentation about risks was not always clear. Systems were in place to protect people from abuse and staff understood them. People were supported by a sufficient number of safely recruited staff who knew how to keep people safe. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported by kind and caring staff. People and their relatives were encouraged to be involved in making decisions about their care. People were supported by staff who respected their privacy and dignity and promoted their independence. Staff understood people’s preferences and people were happy with the personalised care they received. People knew how to make a complaint if required and these were dealt with appropriately and learned from. People’s end of life wishes were considered and staff knew how people wanted to be supported. We have made a recommendation about ensuring end of life documentation is utilised to ensure people receive responsive care at this time of their lives. People and staff told us they found the management team approachable. There was an open and honest culture where staff and management worked together. The registered manager and provider had oversight of the service and carried out regular quality checks which encouraged improvements. The service met the characteristics of Good in most areas; more information is available in the full report below. Rating at last inspection: This was the first inspection of Comfort Call – Stoke since it registered with CQC in August 2017. Why we inspected: This was a planned inspection as the service had not been inspected since their registration with us (CQC). Follow up: We will continue to monitor the service through the information we receive. For more details, please see the full report which is on the CQC website at www.cqc.org.uk
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