About the service: The service is a domiciliary care agency which provides personal care to people living in their own homes throughout North Tyneside. At the time of this inspection there were 60 people using the service.

People's experience of using this service: People received high quality, individualised care from an exceptionally well-led service. The registered manager passionately fostered a culture of high-quality, person-centred care.

The quality and safety of the support people received was robustly monitored through routine checks and audits. The registered manager strived to achieve consistently high standards through continuous development and improvements.

Person-centred care planning was fully embedded into the service. People received personalised support which met their varying needs and wishes in a timely manner.

The service was safe. Measures were in place to minimise the likelihood of people coming to harm. Staff recognised the signs of abuse and reported their concerns to the registered manager. Safeguarding policies and procedures were in place. Medicines were well managed, and staff had regard for infection control.

There were enough staff employed to manage the service safely and effectively. Recruitment processes were robust. Staff had received beneficial training and were competent in their roles which helped them to provide high quality care to people.

People had achieved positive outcomes through good support from staff. People had access to external healthcare professionals as needed.

People were supported to have maximum choice and control of their lives and were supported in the least restrictive way possible. Staff assisted people to regain or maintain their independence wherever their ability allowed.

Staff demonstrated caring values. People told us staff treated them with kindness, patience, dignity and respect. Most people said they were cared for by regular and reliable staff who knew them well.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: This was our first inspection of this service since it's registration in May 2018.

Why we inspected: This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates in line with our inspection programme.