Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Colville Health Centre on 7 June 2017. The overall rating for the practice was Good, however the practice was rated as requires improvement in relation to providing ‘effective’ care. The full comprehensive report on the June 2017 inspection can be found by selecting the ‘all reports’ link for Colville Health Centre on our website at www.cqc.org.uk.

This inspection was a desk-based review carried out on 31 July 2018 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 7 June 2017. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as Good.

Our key findings were as follows:

• The practice had appropriate infection control processes in place.

• When incidents did happen, the practice learned from them and improved their processes.

• The practice had appropriate systems for reviewing patients with long term conditions.

• The practice had implemented appropriate system for supporting patients to live healthier lives.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Colville Health Centre on 7 June 2017. Overall the practice is rated as Good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
• The practice had clearly defined and embedded systems to minimise risks to patient safety.
• Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
• Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
• Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.

However, there were areas of practice where the provider must make improvements:

• Ensure the care and treatment of patients is appropriate, meets their needs and reflects their preferences

The areas of practice where the provider should make improvements are:

• Implement processes to ensure lessons learnt as results of incidents are shared with all staff at the practice.

• Ensure clothing that is compliant with infection control requirements are worn by the nursing team

• Ensure patients with caring responsibilities are proactively identified.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice