We saw that specific treatment had been explained to each person. Evidence was seen to show us that people were given time to consider their treatment options before commencing their individualised treatment plan. This and the other evidence seen showed us that people’s privacy, dignity and independence were respected by this service.

Those people spoken with confirmed that they were satisfied with the treatment and support provided by the service. This and the records reviewed demonstrated to us that individual treatment was planned and delivered in a way that was intended to ensure the safety and welfare of the people using this service.

Maintenance contracts were in place and evidence was seen of recent service records for the equipment used by the service. These were in line with the manufacturer's guidelines. This meant that people were protected from the risks associated with unsafe or unsuitable equipment.

Those individual treatment and care records seen demonstrated that individual treatments were reviewed upon each visit to the service and discussed with the person using the service. This meant that the provider had an effective system to regularly assess and monitor the quality of service that people received.

The clinic records seen were noted to be completed accurately, were 'fit for purpose' and stored securely. This showed us that the provider maintained accurate and appropriate records.

We did not receive any comments from people using this service. However we reviewed the feedback which had been collated by the provider about people's experiences of the service and noted that these were positive.

We saw that specific treatment had been explained and that people were made aware of any potential complications. We saw that informed consent had been sought and subsequently recorded. This showed us that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We saw a number of completed satisfaction surveys from people who had used this service and these included positive comments about the results of their specific treatments. This demonstrated to us that people experienced care, treatment and support that met their needs and protected their rights. We saw that communication systems were in place with the person’s own GP as necessary. This showed us that the provider worked in co-operation with others.

Maintenance contracts were in place and evidence was available of the recent service records for the medical equipment. This showed us that people were protected from unsafe or unsuitable equipment. Staff told us that they were aware of how to address any complaints that they received and could outline how they would address these with the support of the provider. This demonstrated to us that any comments and complaints people made were responded to appropriately.