This practice is rated as good overall. (This was the practice’s first inspection under the current provider)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Colne Road Surgery on 24 May 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved its processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• There was a strong focus on quality improvement. The provider had worked quickly to establish an understanding of gaps in previous service provision and had implemented activity to address these gaps.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system had improved in the past six months and was easy to use. They told us that they were able to access care when they needed it.
• Staff told us they felt supported by practice leaders.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

We saw one area of outstanding practice:

• The practice had identified all patients who were moderately frail in addition to those who exhibited signs of severe frailty in order to put appropriate interventions in place and reduce the rate of patient deterioration. Out of 134 patients identified as being moderately frail, 116 had received health checks.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice