Patients we met and talked with at the practice were complimentary about the care and treatment they received from the both the dentist and the hygienists. At the practice there were two dentists, two hygienists, five dental nurses and a receptionist. They felt they were treated with dignity and kindness and their confidentiality was respected. One patient told us, “ I have been coming here for a long time and wouldn’t go anywhere else". Patients told us they found staff were courteous and professional.

All staff were trained to deal with medical emergencies. The provider had equipment which was fit for purpose and well maintained. Patients were given treatment plans and sufficient information from the dentist to make informed decisions about their care and treatment. One patient told us “I always am told exactly what it will cost well in advance of treatment."

We looked at infection control and decontamination processes and found there were safe systems in place to minimise cross infection and maintain hygiene in the practice. One patient commented, "It’s a very clean and tidy practice."

Patients told us they felt there were sufficient staff and did not have difficulties making an appointment with a dentist or hygienist when they needed one.

The patients we spoke with told us they had never made a complaint but knew how to do so and felt confident the practice would respond in a professional and open manner if they did have a complaint.

We spoke with three people who used the service who told us they were very happy with the service they received. One person described how they had attended the practice for “many years”. They said they had always seen the same dentist because they trusted them. Other people commented the practice was “excellent” and the staff were described as “very professional and friendly”.

People said they had been well informed of the options available to them. Everyone we spoke with said they were aware of how much treatment would cost them.

We saw the practice had completed a Disability Discrimination Act assessment. The practice was accessible to people with mobility issues.

People told us they could make appointments easily. We observed the reception staff greeted people warmly and responded to people in a polite and friendly manner.

We saw there was a safeguarding policy in place at the practice.

The practice had a new recently fitted decontamination room. Effective systems were in place to reduce the risk and spread of infection.

We saw there were effective systems in place for auditing the quality and safety of the service. Concerns and complaints were responded to appropriately.