We spoke with eight patients before and after they had their scans. We also observed patients attending the centre for a scan. We talked with seven staff. They said they were treated with dignity, respect and sensitivity. One patient told us "they treat me as an individual, not as a number".

We found that comprehensive records noted the patients journey from referral to treatment and discharge. Patients told us "it's a brilliant service" and "wonderful, a good system".

Well developed systems were in place to prevent and control infections both in the centre and in mobile units. Patients' surveys recorded 100% satisfaction with the cleanliness of the centre.

The radiation equipment was specially designed, installed, maintained and used in a safe and suitable manner such that patients, staff and visitors are all suitably protected.

Staff were supported to maintain and improve their skills, knowledge and experience. They had access to local, national and international training delivered at the centre providing mandatory and clinical lectures, workshops and training. Patients told us, "staff are brilliant, all of them".

The service was committed to obtain the views of patients, their representatives and staff as part of their quality assurance system. The management team had a range of auditing tools to monitor performance and strived towards ongoing improvement and the highest standards of service.