This service provides care and support to people living in 20 ‘supported living’ flats, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

The service was meeting the requirements of the Mental Capacity Act (MCA). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and their relatives told us they felt safe being supported by the service and that staff made them feel safe. Risks to people were appropriately planned for and managed. Medicines were stored, managed and administered safely.

People and their relatives told us there were enough suitably knowledgeable staff to provide people with the care they required. Staff had received appropriate training and support to carry out their role effectively.

People received appropriate support to maintain healthy nutrition and hydration. They were supported to participate in preparing their meals according to their abilities.

The service was exceptionally caring. People told us staff were nice to them. The service and all staff were heavily committed to promoting independent living. People’s lives had been enhanced by the support provided by the service. The service utilised technology to enable people to live more independently than they had been able to in their previous lives.

The service put people at the heart of what they did, ensuring they led the development and shaping of the future service. People had been fully involved in the process of planning the building of Clover Court and their individual flats. The service continued to fully involve people and listen to their views. People told us they knew how to complain and complaints had been acted on by the service.

The service provided people with care that was exceptionally person centred. People received personalised care that met their individual needs and preferences. People and their representatives were actively involved in the planning of their care. People were supported to live fuller lives and access meaningful engagement.

The provider and management team created a culture of openness and transparency within the service. Staff told us that the management team was visible in the service and led by example. The service had a clear vision and set of values which were demonstrated by all staff.

There was a robust quality assurance system in place and shortfalls identified were promptly acted on to improve the service.

Further information is in the detailed findings below.