Letter from the Chief Inspector of General Practice

We inspected Clifton Medical Practice on 24 November 2014. The practice is located at Clifton Cornerstone, Southchurch Drive, Clifton, Nottingham NG11 8EW.

This practice has an overall rating of good. We found the practice to be good in the five domains of safe, effective, caring, responsive and well-led. We found the practice provided good care to older people and families, children and young people, people with long-term conditions, working age people, people whose circumstances may make them vulnerable and people experiencing poor mental health.

Our key findings were as follows:

• Staff understood their responsibilities to raise concerns and report accidents, incidents and near misses. Opportunities to learn from internal and external incidents were analysed and used to support improvement.

• Clifton Medical Practice had sound clinical systems in place to ensure effective service delivery. This included regular clinical meetings with records of the discussion and learning points. In addition the practice followed local and national guidelines and best practice such as National Institute for Health and Care Excellence (NICE) guidelines.
• Data from the national patient’s survey showed that patients rated the practice as well or higher than other practices locally and nationally. For example patients spoke positively about their experiences of receiving care from their GP.
• The practice ensured that referrals were made to hospital or other services in a timely manner.
• There was a stated vision for the practice, and clear lines of accountability and leadership in place. Complaints and concerns were addressed and learning points were used by the staff to make improvements.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice