During the inspection we spoke with three patients regarding their experience of the service and their involvement in treatment planning. We were told that treatment plans were provided which included information about the course of recommended treatment and the costs.

We viewed five treatment plans. We found that treatments were explained and that the costs were made clear. People said that appointments could be made relatively easily and the staff were professional and well organised.

People we spoke with confirmed that information about their treatment and the available options had been given to them. Comments included “I am questioning whether I need a new denture. The dentist is leaving it to me to decide when”.

Patients who use the service are protected against the risks of unsafe or unsuitable premises as appropriate measures had been put in place to ensure they were safe.

We saw that the practice was well organised and that staff had a good understanding of infection control procedures. We found that there were arrangements in place to ensure that equipment was kept clean and ready for use.

There were arrangements for monitoring the quality of the service and people who used the practice were encouraged to provide feedback about the care and treatment they received. This meant that the provider encouraged feedback and used it to influence the way care was provided.