About the service:

Clearhaven provides care and support for up to six younger adults (18 - 64 years) with mental health needs, living in a ‘supported living’ house and adjoining flat, so they can live as independently as possible.

People’s care and housing are provided under separate contractual agreements. CCQ does not regulate premises used for supported living; this inspection looked at people’s care and support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

¿ One person described the support they received as, “A1 excellent.”

¿ Staff supported people to keep safe, and acted when necessary to prevent any harm or discrimination.

¿ People were supported by staff who were skilled, highly motivated, kind, patient and compassionate.

¿ Staff knew people well. They had developed good relationships with people.

¿ People and staff praised the family atmosphere of the service.

¿ People were consulted over their care and support needs and actively encouraged to make decisions for themselves.

¿ Care plans were person centred. Staff were responsive in identifying and reviewing changes to support good physical and mental health.

¿ Staff supported people to improve their physical and emotional health through eating healthy, taking part in activities they enjoyed.

¿ The service was well run and had developed a good reputation with external care professionals in providing people with quality, flexible, care and support.

Rating at last inspection: This was the first inspection for this service.

Why we inspected: This was a planned inspection following their registration in January 2018.