About the service:

Clarity Homecare supports people in their own homes. At the time of our inspection 60 people were in receipt of the regulated activity ‘personal care’.

People’s experience of using this service:

Everyone told us they felt safe receiving care from the service. Staffing were deployed in suitable numbers, and staff had time to spend with people and were not rushed. Staff were recruited safely, and incident and accidents were analysed for patterns and trends. Risks to people were assessed safely. Medication needs were assessed, and medication was only given by staff who were trained to do so.

Decisions and consent to care lacked some information which we discussed at the time with the registered manager who agreed to address this. Staff had the correct skills to support people and their training was up to date and recorded in a training matrix. Staff were required to engage in supervision and had an annual appraisal. People were supported to eat and drink in accordance with their needs.

People were involved in their care plans. We received positive comments about the staff in relation to the support they provided. Everyone said staff were kind and caring. Staff were able to describe how they ensured people’s dignity was respected.

Some care plans contained a good level of detail with regards to people’s likes, dislikes and preferences for support. We saw however, that other care plans lacked some detail and basic information. We discussed this at the time with the registered manager who has since taken action to address this.

The registered manager was aware of their role and responsibility and had notified us of all incidents as required. The service was managed well, and the ethos and culture of the service was well implemented with the staff team that provided the care. Staff all spoke positively about the registered manager. Audits were in place which were effective in highlighting any areas for improvement.

Rating at last inspection:

This is the registered provider’s first inspection.

Why we inspected:

This was a planned comprehensive inspection.

It is CQC methodology to inspect newly registered providers within a 12-month timescale.

Follow up:

No concerns were raised within this inspection. We will therefore aim to re-inspect this service within 30 months. We will continue to monitor intelligence we receive about the service. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk