Clarendon Medical Centre, Bradford.Clarendon Medical Centre in Bradford is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 25th September 2019 Contact Details:
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26th May 2016 - During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Clarendon Medical Centre on 26 May 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
We saw areas of outstanding practice:
The patient participation group was integral to the running of the practice and the individual needs and preferences of patients were central to the planning and delivery of care. We saw numerous examples of changes and improvements made by the practice to enhance services and the patient experience. For example, the practice had employed a staff member who could speak Bengali as a result of PPG and patient feedback. In response to patient concerns and in discussion with the PPG, the practice has continually reviewed access to appointments at the surgery. As a result the practice were able to evidence a 38% increase in appointments from 2014-2016.
The practice offered a level two diabetes clinic where patients could be commenced on insulin therapy without having to attend the hospital. (Insulin is a drug used for diabetics which keeps blood sugar levels from getting too high or too low). In an area of high deprivation where travel costs could be prohibitive for some patients, services were planned to meet patient needs. This innovative combined clinic could offer a multi-disciplinary service, including the input of a specialist dietician, a podiatrist and the advanced practitioner pharmacist. By offering these services closer to the patients’ home the practice could also reduce the burden on hospital services.
The practice had responded to the specific needs of its patients and held a monthly review of patients on the avoidable unplanned admissions register and proactively reviewed those who attended accident and emergency. All patients who were identified as high risk of admission to accident and emergency had a personalised care plan. This person-centred approach would involve other services where required particularly for those who were most vulnerable. Figures showed that the number of emergency admissions and the number of people who were seen in accident and emergency had reduced since 2014.
The areas where the provider should make improvement are:
The practice should carry out a risk assessment of all staff who act as chaperones for patients to determine if a Disclosure and Barring Service check is required (DBS).
The practice should ensure that it obtains written references and records any verbal references for newly recruited staff.
Where the non-therapeutic circumcision of male children is performed, (for religious or cultural reasons) the practitioner should continue to give consideration to British Medical Association good practice guidelines which state that “usually and where applicable both parents must give consent for non-therapeutic circumcision”.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
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