Claremont Bank Surgery in Shrewsbury is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 21st January 2016
Claremont Bank Surgery is managed by Claremont Bank Surgery.
Contact Details:
Address:
Claremont Bank Surgery Claremont Bank Shrewsbury SY1 1RL United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Claremont Bank Surgery on 30 November 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Feedback from patients about their care was consistently and strongly positive.
Information about services and how to complain was available and easy to understand.
Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
The provider was aware of and complied with the requirements of the Duty of Candour.
The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they meet people’s needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The practice had a clear vision which had quality and safety as its top priority. The strategy to deliver this vision had been produced with stakeholders and discussed with staff.
©2019 Care Services, all rights reserved. No part of this website may be reproduced without permission of the copyright holders.
