The inspection was unannounced and took place on 29 August 2018. We agreed with the registered manager to return on 04 September 2018 to complete the inspection. This was the first inspection since the provider had registered the location on 09 December 2016.

The home is registered to provide accommodation and personal care, for a maximum of 80 people and there were 70 people living at the home on the first day of the inspection and 71 people on the second day of the inspection.

A registered manager was in place. A manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe living at the home. Staff were available to people and demonstrated good knowledge about people living at the home.

People were cared for by staff who were trained in recognising and understanding how to report potential abuse. Staff knew how to raise any concerns about people’s safety and shared information so that people’s safety needs were met.

People were supported by staff to have their medicines and records were maintained of medicines administered. Staff maintained good hygiene and used protective clothing when appropriate.

Staff attended regular training to ensure they kept their knowledge updated to support people living at the home. The principles of the MCA (Mental Capacity Act) had been applied. Deprivation of liberty safeguarding (DoLS) applications had been made and reviewed appropriately. Staff understood the importance of gaining people’s consent to care and supporting people’s choices.

People enjoyed a good choice of meals with menus reflecting people’s cultural heritage. People were supported to access professional healthcare outside of the home, for example, they had regular visits with their GP and any changes to their care needs were recognised and supported by staff.

People said staff were caring and treated them with respect. We saw people were relaxed around the staff supporting them and saw positive communication with staff. Staff showed us that they knew the interests, likes and dislikes of people and people were supported to enjoy various activities. We saw that staff ensured that they were respectful of people’s choices and decisions.

People knew how to raise concerns and felt confident they could raise any issues should the need arise and that action would be taken as a result.

People, relatives and staff were positive about the overall service and complimented the registered manager and the improvements made under their management. The registered manager demonstrated clear leadership and staff were supported to carry out their roles and responsibilities effectively, so that people received care and support in-line with their needs and wishes. The quality of service provision and care was monitored by the management team and actions taken where required.