Clapham Park Group Practice, 72 Clarence Avenue, London.
Clapham Park Group Practice in 72 Clarence Avenue, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 10th January 2017
Clapham Park Group Practice is managed by Clapham Park Group Practice.
Contact Details:
Address:
Clapham Park Group Practice Clapham Park Grp Practice 72 Clarence Avenue London SW4 8JP United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Clapham Park Group Practice on 4 October 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed. However not all staff had their employment history in their files.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand on the practice website but not visible in the practice. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Consider reviewing information about services and how to complain displayed within the practice.
Consider reviewing the recruitment process to ensure all staff have their employment history on file.
Consider reviewing training for staff to ensure the effective use and monitoring of on-line training.
Review performances for mental health patients, ensuring annual reviews are conducted.
Ensure staff are aware of the practice mission statement.
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