About the service:

CJAJ Angels Supporting Living Limited is a domiciliary care agency. It provides personal care to older people, including people living with dementia, and people with sensory needs and physical disabilities living in their own homes. Not everyone using the service received the regulated activity of personal care. CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our inspection eight people were receiving personal care as part of their care package.

People’s experience of using this service:

People received safe care from regular staff, who understood their needs and what was important to them. The registered manager also provided care and led the staff by example. They had high standards and staff shared the registered managers vision and values for the service. This ensured people received care that was individual and consistently of a high standard. Robust staff recruitment checks were completed before staff commenced. Staff wore an identification badge and uniform to confirm who they were.

Staff shadowed the registered manager in the delivery of care, this gave people the opportunity to meet staff before they provided care independently. Staff received ongoing training and support from the registered manager. People told us staff arrived on time and stayed for the duration of the call, if staff were running late they were informed of this. People had not experienced any missed or calls later than the timeframe staff were expected.

People were very complimentary of the staff who supported them, they felt staff were unrushed and provided care in a way that met their individual needs, routines and preferences. Relatives gave examples of how staff went above and beyond what was expected. People were fully involved in decisions about how they received their care. This was by formal review meetings and in discussions with the registered manager and staff.

People’s diverse needs had been assessed and staff had guidance on how to meet people’s needs and achieve positive outcomes. People had been provided with a service user guide that provided them with information of what they could expect from the service, including advocacy information and how to make a complaint. Staff treated people with respect, dignity and encouraged independence. The registered manager provided social opportunities and support with activities important to people.

Where people required support with their prescribed medicines and with eating and drinking, their needs had been assessed and staff had guidance on the support required. Written guidance for staff was not consistently detailed in places. However, we found staff were very knowledgeable about people’s needs. This was therefore a recording issue that was discussed with the registered manager who gave assurances they would address this.

The registered manager had policies and procedures that reflected current legislation and this supported staff in providing effective care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The registered manager had developed positive links with external professionals and strived to continually develop the service, based on best practice guidance. People who used the service, relatives and staff received opportunities to be involved in the development of the service by receiving opportunities to share their views and experience. Feedback from people, relatives and an external professional was very positive and complimentary about the care provided.

Rating at last inspection:

This is the provider’s first rated inspection since registration.

Why we inspected:

This is a scheduled inspection based on the provi