City Wellbeing Practice in London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 11th July 2017
City Wellbeing Practice is managed by City Wellbeing Practice.
Contact Details:
Address:
City Wellbeing Practice 129 Cannon Street Road London E1 2LX United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at City Wellbeing Practice on 19 November 2014. The overall rating for the practice was good. The full comprehensive report on the 19 November 2014 inspection can be found by selecting the ‘all reports’ link for City Wellbeing Practice on our website at www.cqc.org.uk.
This inspection was an announced comprehensive inspection carried out on 9 May 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 19 November 2014. There were concerns due to a lack of procedures for escalating and reviewing safeguarding concerns and not all staff had received safeguarding training.
Overall the practice is now rated as good.
Our key findings were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
The areas where the provider should make improvement are:
Review the methodology of their health & safety risk assessment and ensure that it is relevant to their building.
Ensure improvements are made to address patient access to appointments as outlined in the patient survey.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at City Wellbeing Practice on 19 November 2014. The overall rating for the practice was good. The full comprehensive report on the 19 November 2014 inspection can be found by selecting the ‘all reports’ link for City Wellbeing Practice on our website at www.cqc.org.uk.
This inspection was an announced comprehensive inspection carried out on 9 May 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 19 November 2014. There were concerns due to a lack of procedures for escalating and reviewing safeguarding concerns and not all staff had received safeguarding training.
Overall the practice is now rated as good.
Our key findings were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
The areas where the provider should make improvement are:
Review the methodology of their health & safety risk assessment and ensure that it is relevant to their building.
Ensure improvements are made to address patient access to appointments as outlined in the patient survey.
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