We spoke with two people who had travelled from outside the city to access the dental service, as NHS provision was not easy to access where they lived. They were both complimentary of the service, attitude of staff and helpfulness in deciding on the level of treatment. One person said, "It is alright here. We mention it to friends and family." The other person told us, "The dentist puts me at ease and the staff are very friendly and approachable." We saw evidence of how the provider used patient surveys and feedback to inform improvements to the service.

We saw that the practice had a system for gaining consent and that forms were consistently completed. People's medical history and requirements informed the planning of care and treatments duly recorded. Emergency drugs were appropriate and available, and we saw other examples of the practice following published guidance.

The premises were clean and there were systems to minimise the risk of infection. The surgery rooms had clinical hand wash sinks that were not to the prevailing standard but were adequate for use. We saw examples of refurbished surgeries owned by the provider and were assured that refurbishment included design to the prevailing clinical standards.

Staff received regular training and supervisory support. The provider had a system for quality assurance and monitoring and we saw evidence that this was used to inform management decisions and policy review.