About the service: Churchview is a residential care home which is registered to provide personal care to six people. At the time of the inspection there were five people living at the home. The home supports adults who have a learning disability.

People’s experience of using this service:

The service had been opened some years ago and registered to a different provider. It had not been developed and designed in line with the principles and values that underpin Registering the Right Support, and other best practice guidance. However, the staff were working with the provider to embed these principles into people’s day to day lives. The principles include; promotion of choice and control, independence and inclusion. e.g. People’s support focussed on them having as many opportunities as possible to gain new skills and become more independent.

People received care and support which met their needs because staff knew them well. However, care and support plans were not always based on full assessments of individual needs and were not always up dated to reflect changes. This placed people at risk of receiving care which did not meet their up to date needs and wishes.

People did not live in a home where there was a clear management structure or quality assurance systems to monitor the standard of care people received. People were not always fully involved in planning changes. However, the staff were working with the manager to enable people to have more influence in the running of the home. This included holding regular meeting to seek people’s views.

People had their communication needs assessed and recorded but information was not always available in a format which meet their needs. This included information about how to make a complaint, minutes of meetings and food options.

People felt safe at the home and with the staff who supported them. People happily laughed and chatted with staff and were very relaxed and comfortable in their environment. Staff were kind and friendly.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People told us they were able to make choices about their day to day lives and risk assessments were in place to promote independence.

People were involved in day services activities which gave them an opportunity to spend time with people outside the home. Staff supported people with social activities, helped them to plan celebrations and to keep in touch with friends and family.

Rating at last inspection: This is the first inspection since the service was registered to this provider in May 2018.

Why we inspected: This was a scheduled/planned inspection based on date of registration.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk