About the service: Churchview Care services (Taunton) is a domiciliary care agency which provides support to people living in their own homes. Although the agency provides support to a number of people, at the time of the inspection only six people were receiving support with the regulated activity of personal care.

People’s experience of using this service:

People were happy with the service they received. People told us staff were reliable and always turned up on time or informed them if they were running late.

People were supported by staff who were well trained, kind and caring.

People received their care from a small team of staff who they had been able to build trusting relationships with. People told us they always saw the same staff and this enabled them to feel comfortable and relaxed.

People said staff encouraged them to maintain their independence and were respectful when they helped them. One person said, “They have given me the confidence to be independent.”

The agency organised social events to protect people from social isolation, help them to maintain contact with friends and family and to meet new people. Social events and outings were very much appreciated by people. One person told us, “The social stuff is great. I’ve been to the cinema and the pantomime. It’s good to meet new people.”

People were fully involved in planning their care and staff helped them to fulfil their goals. Staff knew people well which enabled them to provide care and support which was personalised to each person and took account of their wishes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People only received care with their consent and felt they remained in charge of their lives. Staff knew how to support people if they did not have the capacity to make decisions.

People received care from an agency who monitored quality and sought their views. The management was open and approachable which enabled people and staff to share concerns or make suggestions.

Rating at last inspection: This is the first inspection of the service since it was registered to the current provider in May 2018.

Why we inspected: This was a scheduled/planned inspection based on date of registration

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk