This practice is rated as good overall. 

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Church View Surgery on 25 September 2018 as the location registered with the Commission on 1 February 2018.

At this inspection we found:

• The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Not all patients found the appointment system easy to use and reported that they were not able to access care when they needed it. 

The areas where the provider

should

make improvements are:

• Review the monthly infection prevention and control audits in line with the annual audit.
• Review the appointment system for those who would like to make an appointment at the desk in the practice and those who have difficulty travelling to other sites.
• Review the procedure to request home visits to ensure it includes reference to the emergency care practitioner visiting service criteria.

Professor Steve Field

CBE FRCP FFPH FRCGPChief Inspector of General Practice