Church Street Surgery in Kidderminster is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 22nd September 2017
Church Street Surgery is managed by The Wyre Forest Health Partnership who are also responsible for 6 other locations
Contact Details:
Address:
Church Street Surgery Callows lane Kidderminster DY10 2JG United Kingdom
Telephone:
01562745040
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Requires Improvement
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2017-09-22
Last Published
2017-09-22
Local Authority:
Worcestershire
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Church Street Surgery on 2 August 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The practice was one of six sites which formed the Wyre Forest Health Partnership (WFHP). Functions such as human resources and finance were undertaken by staff at the WFHP. Many of the governance and oversight functions were carried out in conjunction with the WFHP.
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Learning from internal and external incidents was shared across six practices in the WFHP.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said that they were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. The practice actively reviewed complaints and made improvements were made to the quality of care as a result.
Patients we spoke with said they had not always found it easy to make an appointment with a named GP or to get through to the practice by telephone after the introduction of the new appointment triage system. However, patients said that the situation was gradually improving now that the system was embedded.
Urgent and routine appointments were available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff said that they were supported by the GP partners and the management team. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
The areas where the provider should make improvements are:
Monitor the action plan to improve patient experience in relation to booking appointments with named GPs and in relation to improving interactions with practice nurses.
Review the current arrangements for increasing patient satisfaction for access to the practice by telephone.
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