Church Street Practice in Barton Road, Tewkesbury is a Doctors/GP specialising in the provision of services relating to dementia, diagnostic and screening procedures, family planning services, learning disabilities, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 28th June 2017
Church Street Practice is managed by Church Street Medical who are also responsible for 2 other locations
Contact Details:
Address:
Church Street Practice The Devereux Centre Barton Road Tewkesbury GL20 5GJ United Kingdom
Telephone:
0
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2017-06-28
Last Published
2017-06-28
Local Authority:
Gloucestershire
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Church Street Practice on 11 October 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The area where the provider should make improvement is:
Continue to monitor and ensure actions are taken to improve patient satisfaction with access to routine appointments and answering of the reception telephones.
Ensure that infection control standards are reviewed and maintained and that staff toilet facilities have hot water.
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