We spoke with four patients during our inspection visit. All of the patients we spoke with were complimentary about the care that they received at Church Street Dental Practice. Patients told us that they were involved in decisions that were made about their care. They said that they understood the choices available to them because the dentist at the practice took time to explain treatments to them.

One patient said, "I was terrified of the dentist before I came here, to the point where I had gone over ten years with no dental treatment at all. This dentist is exceptional. The way he talks to you and treats you. He is never rushed and makes me feel comfortable. He even makes me laugh which I would have never thought was possible". Another patient said, "I have been very happy with the care I have had here. My wife and children come here too. He is very good with the children. It is such a relief to find such a good dentist".

We found that the practice provided clear information for patients to make informed choices about their care. We found that the practice had clear procedures to ensure that patient's safety and welfare were protected.

We found that the practice took infection control seriously. We also found that staff had been trained to identify signs of abuse and understood the procedures to follow where they suspected abuse may have occurred.

We found that the practice had procedures in place to monitor and ensure that the quality of the service that patients were receiving was of a good standard.