We spoke with six people that used the service, four staff and the providers.

This practice was located on two floors, the ground floor having treatment rooms that were wheelchair accessible. The premises consisted of a number of reception/waiting areas, treatment rooms, two decontamination rooms and a disabled toilet as well as ancillary rooms used as offices and records storage.

The dental team consisted of nine dentists, one practice manager, one dental nurse manager and eleven dental nurses. All the staff were registered with the General Dental Council.

Dental records we saw showed people were informed of, and consented to their treatment before it commenced. People we spoke with confirmed they consented to treatment. One person said “Explains everything very well in great detail, takes time to put at ease – is excellent and trust completely”

Dental records provided detailed information about what treatment the person had received and the frequency of follow up visits.

We found that the decontamination process for dental instruments was satisfactory. We observed that treatment rooms were clean and tidy.

Staff recruitment practices, coupled with a robust induction process for new staff ensured the safety of people that used the practice.

We found that an effective complaints system was in place and people could be confident that their concerns would be acted on. One person said, “Would complain if not happy and would find out”.