Church Hill Dental Practice, Loughton.Church Hill Dental Practice in Loughton is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 11th November 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
28th April 2014 - During an inspection to make sure that the improvements required had been made
We visited Church Hill Dental Practice to carry out a responsive follow-up inspection to check that the required improvements to the service had been carried out. These had been identified at a previous visit in November 2013. We found that the provider had a new policy in place that outlined effective procedures to follow when employing new staff at the practice. This included the requirement to undertake disclosure and barring checks, seek references and to provide identification documents. We also found that the content of staff personnel files had improved and now contained all relevant documentation including evidence of qualifications to reflect that prospective employees were competent to undertake their role. This meant that the provider now had effective recruitment procedures in place.
29th November 2013 - During a routine inspection
We spoke with two people who used the service. We found that people’s privacy and dignity was respected and treatment was planned in a way that was intended to ensure people's safety and welfare. People told us they were satisfied with the treatment they received at Church Hill Dental Practice. One person said, “I am very satisfied with the treatment here and I have never had any pain afterwards.” People confirmed that that they were given good information about planned treatments so they could make the right decision for them on how to proceed. One person told us, “They explained what would happen and the options so I was clear and could decide”. We saw that some arrangements were in place to support people’s diverse needs. This included arrangements for information to be made available in other languages and having some facilities that supported people who used wheelchairs to access the service. People were protected from the risk of abuse through clear policies, procedures and staff training and knowledge. However, we found that recruitment procedures were not robust and did not ensure that prospective staff were of suitable character and fit for the role. The provider had a complaints procedure available. As no complaints had been received, we were unable to judge its effectiveness at this time.
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