We carried out an inspection of Chrysalis Dental Practice on 10 October 2013 to look at the progress the provider had made with the two areas of non-compliance we had identified when we inspected on 20 June 2013. We did not need to speak to people using the service to make our judgement during this visit. However we did speak with staff.

The staff told us they had worked together ensure they had all the necessary evidence to confirm compliance with Infection control. They told us the work had strengthened the team as they had all been involved in making the improvements

We saw that the processes to monitor the quality of the service had been strengthened and the whole staff team were involved in planning to continual programme of improvement for the service.

People we spoke with were generally happy with the service they received from the provider. One person told us “I am happy, this doctor is so lovely” and “it’s very clean always. They are ok no problems.” Another person said “staff are very pleasant” and “they fully explain and give me options, I have never felt discriminated.”

We found that the provider had processes in place to ensure people had comprehensive individualised treatment plans. We found that the provider did not have sufficient systems in place to protect people from the risk of infections or cross infections. The provider had processes to evidence how they monitored the quality of service they provided to people who used the service.

There was a complaints procedure to identify and respond to complaint.