Chrismark Care is a domiciliary care agency. It is registered to provide personal care to people living in their own houses and flats in the community. The services office is based in the S3 area of Sheffield, close to local amenities and transport links.

At the time of this inspection, three people were receiving support and two care workers were employed. The registered manager also undertook some care worker duties.

There was a manager at the service who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Chrismark Care was registered with CQC on 30 July 2017. The service began operating in January 2018. This is the services first inspection.

This inspection took place on 30 and 31May 2018 and we gave the registered provider short notice of our inspection to make sure the registered manager, some staff and some people receiving support would be available to meet and speak with us.

Staff recruitment records were not robust and did not promote people’s safety.

Risk assessments, to identify and minimise risks, had not been completed for all people receiving support.

Detailed care plans were not in place to ensure an accurate and up to date record was available.

We found limited systems were in place to monitor service delivery.

People receiving support and their relatives spoke very positively about the support provided to them. People told us they felt safe and their care workers were respectful and kind. They said they received a consistent and reliable service that met their needs.

Systems were in place to ensure people received their medicines safely.

Staff were undertaking training relevant to their role. Staff were provided with supervision for development and support.

People were supported to maintain a healthy diet, which took into account their culture, needs and preferences, so their health was promoted and choices could be respected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The registered provider’s policies and systems supported this practice.

People said they could speak with their care workers or the registered manager if they had any worries or concerns and they would be listened to.

At this inspection, we found two breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 in respect of Regulation 17, Good governance and Regulation 19, Fit and proper persons employed. You can see what action we told the provider to take at the back of the full version of this report.