Chopra & Associates Ashford, Kennington, Ashford.Chopra & Associates Ashford in Kennington, Ashford is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 18th February 2016 Contact Details:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
10th December 2015 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 10 December 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Chopra and Associates Ashford provides predominately NHS dental services with private treatment options available for patients. The practice has three consulting and treatment rooms, two dentists who are supported by four dental nurses. The practice also provides minor oral surgery for its patient population and on referral from other practices in the area. This service is facilitated by a visiting oral surgeon. The practice is managed by a practice group manager with a principal dentist who is the owner, supporting the whole team.
The group manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
We spoke with nine patients who told us that they were satisfied with the services they had received. All stated their experiences at the practice were excellent, that staff were kind and caring and appointments were readily available both for emergencies and routine visits. They spoke about how their dignity and privacy was maintained at all times and how they were involved in decisions regarding their care and treatment.
Before our inspection we sent Care Quality Commission comment cards to the practice for patients to complete to tell us about their experience of using the practice. We collected 8 completed cards. All provided a positive view of the service the practice provides. Patients commented the team were kind, caring, efficient and that they had received excellent care. The majority commented that the practice was very clean and staff were polite.
Our key findings were:
27th August 2013 - During a routine inspection
![]() We spoke with three patients who told us that they were happy with the service provided. Patients told us they were very satisfied with the practice. They said they never had to wait long for appointments, and in an emergency they had always been seen on the same day. One person said “All the family use the service and are very happy”. Another person said “I have been cared for so well, I am very satisfied”. Patients said their treatment plans were always explained and discussed with them, including choices about treatment and costs. Patients said that the practice was always clean, and all the staff were friendly and welcoming. We found that there were effective systems in place to reduce the risk and spread of infection. We found that patients who used the service understood the care and treatment choices available to them and were protected from the risk of abuse.
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