Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Evergreen House Surgery on 30 August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• The practice used a range of assessments to manage the risks to patients; they were assessed and well managed.
• Practice staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Patients said that they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available in several different languages used in the local area and was easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• The majority of patients said that they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on
• The provider was aware of and complied with the requirements of the duty of candour.

However there were areas where the provider should make improvements;

• The practice should be monitoring appropriate training for non clinical staff which should be kept up to date.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice