We spoke to one person in the waiting room who used the service and they told us that they had received excellent care. They said; "The orthodontist is very good at explaining what they are doing and why. I understand my treatment."

We saw lots of cards in reception from people who had been very happy with the service they had received. Comments included; "First class treatment" and "You're highly recommended to all."

We spoke to the registered manager who was also an orthodontist, the other orthodontist in the practice and one other member of staff. We looked at the safeguarding procedures and saw that the staff understood their responsibilities around the protection of children and vulnerable adults and there were policies in place.

We looked at the cleanliness of the practice and the infection control measures in place to protect people who used the service. We found that the practice was very clean and all good practice standards were followed.

We looked at the complaints procedure and saw that it was on display in reception for people using the service to access should they require it. We were told that the practice had not received any complaints in the last two years.