This was an unannounced inspection that took place on 31 January and 2 February 2018.

The Regard Partnership Chertsey Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The home provides support for up to five people with a learning disability. It is located in the Whitton area.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

This is the first inspection since people had moved into a new purpose built bungalow erected in the garden of the old building. At the previous inspection conducted at the old building, on 3 and 6 July 2015 the home met all the key questions and was rated good in each with an overall good rating.

People enjoyed living at the home particularly now the new building had been completed and thought it was a good place to live. They liked the way that staff supported and treated them. During our visit staff enabled people to choose the activities they wished to attend and supported them to carry them out. The activities were a mixture of home and community based. Relatives said there were suitable staffing levels for people to do their activities and have their needs met.

The home provided a safe environment for people to live and staff to work in. It was warm and welcoming with a friendly and inclusive atmosphere. Throughout our visit people’s body language and their interaction with staff and each other was positive.

The home was well maintained, furnished and clean.

The home maintained comprehensive records that the registered manager and staff kept up to date. People’s care plans contained clearly recorded, fully completed, and regularly reviewed information. This enabled staff to perform their duties well.

The staff were familiar with the people who lived at the home and their likes, dislikes and support needs. They had the appropriate skills and the training required to meet people’s needs and were focussed on providing care and support for each person as an individual. The support was provided in an enabling, friendly and professional way. Staff said they had access to good training and support.

Staff were aware of their responsibilities to treat people equally and respect their diversity and human rights. They treated everyone equally and fairly whilst recognizing and respecting people’s differences.

People were protected from nutrition and hydration associated risks by being provided with balanced diets that also met their likes and preferences. People and their relatives told us that they enjoyed the choice and variety of food provided. People were encouraged to discuss health needs with staff and they had access to community based health professionals.

The home’s management team were approachable, responsive, encouraged feedback from people and consistently monitored and assessed the quality of the service provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible with the organisation’s policies and systems supporting this practice.

There was a comprehensive quality assurance system in place to support the home and staff in providing the support people needed.

The health care professional we contacted gave us positive feedback regarding the service provided by the home.