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Care Services

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Chertsey Health Centre, Chertsey.

Chertsey Health Centre in Chertsey is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 18th November 2019

Chertsey Health Centre is managed by Chertsey Health Centre.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-11-18
    Last Published 2019-04-05

Local Authority:

    Surrey

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

7th March 2019 - During a routine inspection pdf icon

We carried out an announced comprehensive inspection at Chertsey Health Centre on 7 March 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected

  • information from our ongoing monitoring of data about services and

  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • Patients received effective care and treatment that met their needs.

  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.

  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.

  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

We rated the practice as requires improvement for providing safe services because:

  • The practice did not have clear systems and processes to keep patients safe.

  • The practice did not have appropriate systems in place for the safe management of medicines.

The areas where the provider must make improvements are:

  • Ensure that care and treatment is provided in a safe way.

(Please see the specific details on action required at the end of this report).

The areas where the provider should make improvements are:

  • Improve the system for reviewing pathology results to reduce reliance on the laboratory alerting the practice of urgent results.

  • Improve the recording and monitoring of where palliative patients would prefer to die.

  • Improve the recording patient safety alerts to include completed actions.

  • Review formal clinical supervision for the nursing team.

  • Improve the process for signed consent forms being attached to the clinical record.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

 

 

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