People told us they were generally happy with the quality of the care and treatment they received at the Cherry Tree Practice. Two people said that they felt the dentists and staff were helpful and caring. One person told us the surgery looked a bit ‘tired’ and needed to be ‘freshened up’. However this did not impact on the treatment they received.

The practice had a ramp to for disabled access and a surgery on the ground floor.

A person who we spoke to told us that sometimes the practice had requested that people who used this service paid in advance for certain treatment.

People confirmed that they were able to discuss various treatment options and that they were given information relevant to their treatment.

We observed staff interacting appropriately with patients and that during these interactions peoples dignity and respect was maintained.

We noted that there were effective systems in place to reduce the risk and spread of infection. The provider told us they were considering having some work carried out at the practice, that included a separate decontamination room/area for cleaning and sterilising dental instruments, to meet Department of Health standards. We were unable to comment on the impact of this as the discussions were still being held and work had not commenced at the time of our visit. The general standard of cleaning within the practice was below the standard we would expect to see and this was being addressed by the practice manager.