Chelwood Dental Surgery, Liverpool.Chelwood Dental Surgery in Liverpool is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 25th November 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
10th September 2017 - During an inspection to make sure that the improvements required had been made
![]() We carried out a follow-up inspection on 9 October 2017 at Chelwood Dental Surgery.
We undertook an announced comprehensive inspection of this service on 8 February 2017 as part of our regulatory functions and during this inspection we found a breach of the legal requirements.
After the comprehensive inspection, the practice wrote to us to say what they would do to meet the legal requirements in relation to the breach. This report only covers our findings in relation to those requirements.
We undertook a follow up inspection of Chelwood Dental Surgery on 9 October 2017. This inspection was carried out to check that improvements planned by the practice to meet legal requirements after our comprehensive inspection on 8 February 2017 had been made. We inspected the practice against one of the five questions we ask about services: is the service well-led? This is because the service was not meeting some of the legal requirements in relation to this question.
The inspection was carried out by a CQC inspector who had access to advice from a specialist dental advisor.
We carried out this follow-up inspection, by reviewing information sent to us by the practice telling us how the concerns identified during the comprehensive inspection had been addressed.
We have not revisited Chelwood Dental Surgery because the practice was able to demonstrate that they were meeting the standards without the need for a visit. We checked whether they had followed their action plan to confirm that they now met the legal requirements.
A copy of the report from our last comprehensive inspection can be found by selecting the 'all reports' link for Chelwood Dental Surgery on our website at www.cqc.org.uk.
Our findings were:
Are services well-led ?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Chelwood Dental Surgery is located in a residential area of Liverpool. The practice has two treatment rooms.
Access to the practice is by stairs only and patients who have mobility difficulties are directed to use other dental services within the area which are more accessible. There is parking available in the adjacent car park and on nearby streets.
The practice provides general dental care and treatment for adults and children an NHS or private basis.
The opening times are:
Monday to Friday 9:00am to 12:30pm and 2.00pm to 5:30pm
The practice team consists of three dentists, one dental hygiene therapist, and four dental nurses, one of whom is a trainee. The dental nurses also carry out reception duties.
The principal dentist is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
Our key findings were:
There were areas where the provider could make improvements and should:
8th February 2017 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 8 February 2017 to ask the practice the following key questions; are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was not providing well-led care in accordance with the relevant regulations.
Background
Chelwood Dental Surgery is located on the first floor of the building, situated above shops within a residential area of Liverpool. The practice comprises of two treatment rooms, a decontamination room, a reception area, waiting room, and toilet and storage area. Access to the practice is by stairs only and patients who have mobility problems are directed to use other dental services within the area which are more accessible. There is parking available in the adjacent car park and on nearby streets.
The practice provides general dental treatment to patients predominantly on an NHS basis but also patients on a private basis. The opening times are:
Monday-Friday 9:00am -12:30pm and 2pm - 5:30pm
The practice is staffed by three dentists, two dental hygiene therapists, and four dental nurses, two of whom are trainees. The dental nurses also carry out reception duties.
The principal dentist is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
We received feedback from 26 people during the inspection about the services provided. Patients were positive about all aspects of the care and treatment. Patients commented that they found the practice very good and that staff were excellent, friendly, and caring. They said that they were always given helpful, honest explanations about dental treatment, and that the clinicians listened to them. Patients commented that the practice was clean and comfortable. Treatments were described by patients as excellent and appointments were always easy to obtain, including emergency appointments. Patients commented they were made to feel at ease, particularly when they were anxious about visiting the dentist.
Our key findings were:
We identified a regulation that was not being met and the provider must:
You can see full details of the regulation not being met at the end of this report.
There were areas where the provider could make improvements and should:
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