This inspection took place on 15 October 2018 and was unannounced. This was the first inspection of this service since registration in October 2017.

Chaseways is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Chaseways accommodates six people living with learning disabilities or mental health needs in one adapted building that has been divided into three flats. At the time of this inspection there were four people living at Chaseways. People were not all able or willing to communicate with us however, it was clear they trusted staff and that they worked in partnership to achieve as much independence as possible.

The care service has been developed and designed in line with the values that underpin Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.” Registering the Right Support CQC policy

The provider had a manager in post who had applied to register with the Care Quality Commission. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People’s relatives told us they felt that people were safe living at Chaseways. Staff had been trained to safeguard people from avoidable harm and people had access to safeguarding information in an easy read format to help keep themselves safe. Risks to people's health, well-being and safety had been assessed and were reviewed regularly to take account of changing needs and circumstances. Sufficient numbers of safely recruited staff were available to meet people’s needs. There were suitable arrangements for the safe storage, management and disposal of medicines and people were supported to take their medicines by trained staff. The home was clean and fresh throughout. Personal emergency evacuation plan plans had been developed for each person and staff could tell us what support would be provided in the event of an emergency such as a fire.

Staff received training and supervision to enable them to support people safely. The service worked within the principles of The Mental Capacity Act 2005 (MCA). Staff worked closely with individuals and obtained their consent before they provided day to day care and support. Assessments were undertaken to identify if people were at risk from poor nutrition or hydration and people were provided with a choice of food. People’s individual health needs were met in a timely way and they had access to health care and social care professionals as needed. The communal areas of the home were appropriate to meet the needs of people who used the service.

People and their relatives were satisfied with the staff that provided people’s care. People and staff communicated well with each other, staff were sensitive to people’s individual needs and were caring. Staff treated people with dignity and understood people’s support needs well. People were well groomed, staff had listened to how people wanted to look and supported them with that. People were supported to regain their independence and to make achievable goals. People’s personal records were held securely to promote their dignity and confidentiality.

People and their relatives where appropriate had been involved in developing people's support plans. Staff supported people to identify goals for personal achievement in all areas of their lives. Regular meetings were held for people to share their opinions about the service and facilities provided at Chase