What life is like for people using this service:

People felt safe living at Charnwood Park. People were supported by a staff team who were kind and caring and treated them in a considerate and respectful manner.

People’s risks had been assessed and people had been involved in creating their care plans. Staff knew the needs of the people they were supporting well. People accessed healthcare services when they needed them and they were supported to eat and drink well. People were involved in making decisions about their care and support and their consent was always obtained.

Appropriate recruitment checks had been carried out to ensure staff were suitable to work at the service and relevant training and support had been provided. The staff team felt supported by the manager and involved in how the service was run.

There were systems in place to monitor the quality and safety of the service being provided. People’s views of the service were sought through regular meetings, surveys and informal chats. A complaints procedure was in place and people knew what to do if they had a concern of any kind.

The manager understood their roles and responsibilities as a registered person. They worked in partnership with other agencies to ensure people received care and support that was consistent with their assessed needs.

More information can be found in the detailed findings below.

Rating at last inspection: This was the first rated inspection since the provider changed registration in December 2017.

About the service: Charnwood Park Residential Home is a residential care home that provides personal care and support to up to 11 older people. At the time of the inspection 11 people were using the service.

Why we inspected: This was a planned inspection following the new registration.