Change Social Care Solutions, Park Royal, London.Change Social Care Solutions in Park Royal, London is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care and physical disabilities. The last inspection date here was 6th June 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
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28th March 2019 - During a routine inspection
About the service: Change Social Care Solutions is a domiciliary care agency which provides care to people in their own homes. There were 15 people using the service at the time of our inspection. However, 10 people did not receive support with personal care. CQC does not regulate this part of the service. Therefore, our inspection only focussed on the five people receiving personal care. The five people receiving personal care were older adults (over 65 years of age). They all lived within the London Borough of Brent and had their service commissioned by the local authority. The service covered a range of areas including prompting with medicines, personal care, weekly shopping, housework and laundry. People’s experience of using this service: People felt safe with the care they received from care workers. There were effective systems and processes to minimise risks to people. People were protected from abuse and avoidable harm. People received personalised care and support specific to their needs and preferences. There was good evidence that people’s care, treatment and support promoted a good quality of life. People were treated with dignity and respect. We saw evidence that the service involved people and treated them with compassion, kindness, dignity and respect. People had choice and control over their care. Their care plans gave a comprehensive account of their needs. Their preferences and dislikes were outlined, with corresponding sets of instructions for meeting each identified need. The service was well-led. A range of quality assurance systems had been used continuously to drive improvement. There were effective arrangements in place for monitoring, investigating and learning from events. Rating at last inspection: This was the service’s first inspection since registering with CQC. Why we inspected: This was a planned scheduled inspection. Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our inspection schedule for those services rated Good. For more details, please see the full report which is on the CQC website at www.cqc.org.uk
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