About the service: Chandler Court is a residential care home that provides nursing and personal care for up to 80 older people, some of whom are living with dementia. At the time of the inspection visit, 34 people were using the service. Chandler Court is part of the Care UK group which has 130 homes across the UK.

People’s experience of using this service:

•People felt well cared for telling us, “The staff are so kind here, it’s been more like being on holiday.”

•The registered manager had systems to keep people safe and to check the effectiveness of these systems.

•Care was person centred and care plans were reviewed and updated regularly.

•Staff knew people well, were aware of people’s preferences and they chatted to people when they were being supported with care.

Links had been made with the local community in the form of volunteers from a local supermarket and visits to and from local nursery schools. The home promoted an ethos of living happy and fulfilled lives, with the use of a wishing tree to provide people with activities that were meaningful to them.

Staff were well supported by a system of induction, training, supervisions, appraisals and staff meetings. They had opportunities to raise concerns or suggestions and be involved in the development of the service.

Why we inspected: This was the first comprehensive inspection of Chandler Court since registration in 2018, the inspection was unannounced.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk