We found an extremely well run practice situated in a small block of shops, on a main High Street. Patient's feedback, as well as discussions and observations with a patient confirm they were delighted with the service provided. They felt that they were given enough information about their treatment options as well as the fee scales and had no hesitation in asking any question in relation to their treatment or cost.

Our inspection found the staff to be friendly and accommodating as well as knowledgeable, we can report that patients were treated with respect and dignity as well as maintaining privacy. Consultations took place within private surgeries where privacy and confidentiality were ensured all treatments were explained in great detail.

Patients were able to make comments about their experience via feedback and comment cards on display in the waiting room. They were also encouraged to make suggestions for the better running of the practice. We observed that patients completed a medical history at their first visit and prior to any consultation or treatment with the dentist. We also observed medical histories being updated for several patients. Consent forms were signed before any treatment was commenced.

The majority of patient information was held on a practice management system, electronically, with password protection. Paper files were stored within the confines of the practice and held securely.