We did not speak to patients about the recruitment and selection of staff at the practice. We did however, speak with the Practice Manager who showed us the staff records. We found the service carried out appropriate checks on staff to ensure they were suitable to work with vulnerable adults and children. The practice had appropriate recruitment and selection processes in place.

We saw the practice had policies and procedures in place on recruitment and selection of staff that complied with employment law, equality and human rights. Staff files contained the information required by regulation and schedule.

Five people who used the service told us ‘they were provided with good information about the treatments and the cost of the different treatments’. They told us that they found the written information provided very helpful and informative. They said, “The staff are always polite and helpful.”

One person wrote, “I have been using this practice for some time now and I am very happy. The staff respects me and they listen to what I have to say about my treatment.” Another person wrote, “The staff are wonderful, they provide me with all the information for after care.” Another person wrote, “Excellent service with caring staff.”

People told us the dentist made sure they understood their treatment and choice by giving information in a way they could understand. People said a range of treatment was discussed with them, but they made the choice of treatment they wanted. One person said “I had a full and thorough discussion regarding my medical and dental health and I had x-rays taken.”

We found people were involved in making decisions about their care, treatment and support. They experienced effective, safe and appropriate care. People were cared for in a clean well maintained environment and were protected from abuse. They had their comments listened to and acted on effectively.We found that staff had not had all the relevant checks carried out prior to commencement of employment.