The inspection took place on 26 April 2017 and was announced. This was the first inspection of this service following its registration with us in June 2015.

Ceiba Community Support is registered to provide personal care to people in their own homes. At the time of our inspection the service supported one person with personal care who had physical disabilities. Three care workers were employed by the provider.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

Staff knew how to keep people they supported safe. There were processes to minimise risks to people and staff’s safety. Care staff understood how to protect people from the risk of abuse and how to report any concerns. The suitability and character of staff was checked during the recruitment process to make sure they were suitable to work with people who used the service.

The registered manager and staff understood the principles of the Mental Capacity Act (MCA) and people’s consent was sought prior to any care being provided.

There were enough staff to support people who used the service. Staff had a kind and caring attitude toward people they supported.

Staff received an induction when they started working for the service and completed training to support them in meeting people’s needs effectively. Staff knew people well and knew how to respond to people’s needs. Information about people and assessed risks was available for staff to refer to in care records.

No complaints had been raised with the service, however people and their relatives knew how to raise concerns or make a complaint if needed.

Staff felt supported by the registered manager and they were able to contact them at any time. There were systems to monitor and review the quality of service people received which assisted the provider in understanding the experiences of people who used the service. This was through regular communication with people and health care professionals, quality assurance surveys and audits undertaken at the service.