During the visit we spoke with the registered manager, patient care coordinators, business manager, dental hygienist, dental nurses, a locum dental nurse, the receptionist and patients who use the service in person and via the telephone. Patients told us they were satisfied with the care and treatment provided. Their comments included “They are brilliant, very professional, I have confidence in the dentist” and “I get personalised care, it is a really good standard and I have no problems getting an appointment”.

We found the provider had appropriate systems in place to ensure consent was gained before they proceeded with examination or treatment.

We found the provider had taken steps which ensured the care and welfare of people who used the service. There were arrangements in place to deal with medical emergencies.

We found the provider operated in clean and tidy facilities and had suitable infection prevention and control protocols in place.

We found the provider ensured staff were suitably trained and supported in carrying out their role.

We saw evidence there was an appropriate system in place for listening to and acting on people's comments and concerns.

People who used the service told us that they were provided with good information about the treatments and the cost of the different treatments. They said that they found the web site very helpful and informative as well as the written information provided. They said that staff were always polite and helpful.

People said the Dentist was very good at discussing all their treatment options and they felt they had realistic expectations of the procedures they were having.

People told us that they were very happy with their treatment. They told us the Dentist spoke to them directly. They said the Dentist listened to what they had to say about their treatment. They told us the Dentist made sure they understood their treatment and choice by giving information in a way they could understand.

They told us their first visit was a consultation visit where no treatment was carried out except in emergency. Some people said they had a full and thorough discussion regarding their medical and dental health and they had x-rays taken.

People told us that the practice was comfortable and accommodating and that appointments were flexible to meet their needs. People told us on the rare occasions when they needed an urgent appointment they were seen on the same day. People told us the Dentist asked them questions about their medical health at each visit.

People said a range of treatment was discussed with them, but they made the choice of treatment they wanted.